MARC, The Mid-America Regional Council, has developed a face to face workshop entitled: “Exceptional Customer Service: Customer service training for KC Water.” The workshop was delivered to Field Staff for KCMO water employees. The Water Department now seeks to convert and adapt the successful curriculum to online delivery for all 550 Water Employees, including office employees.
eLearning Interactive Scenarios – Individualized customer service app
The curriculum includes six interactions, including KC Water Facts, Values, Dos and Don’ts, Pride, Culture of Exceptional Customer Service, and Service App. These interactions will be modified from the live workshop delivery, to online interactions. In addition, the focus will include customer service by phone and in office situations, to support applying the curriculum to the entire staff at the Water Department.